Refund policy

For all customers:

We guarantee that all plants sold by The Old Dairy are healthy and true to name when they leave the nursery. We grow our plants with integrity and know that they will thrive in your garden provided they are given the right conditions. That said, we cannot offer a guarantee on plants as we cannot control your specific site conditions or the weather (as much as we would like to). We are always happy to talk you through the planting and proper care of each plant.

For mail order customers:

Please contact us within 48 hours if your order was damaged in shipping. Care instructions will be included with your order.